On Demand Work

Building Operations

On Demand Work

Efficiently managing maintenance tasks is vital to keeping your organization’s infrastructure and facilities running smoothly. Stay on track with ARCHIBUS On Demand Work – a Web-based application that automates all the steps of the on demand maintenance process, from requests, to approvals, to scheduling and work order issuance, to completion and feedback. On Demand Work’s self-service functionality helps lower operating costs by enforcing process control and keeping information current, accessible, and actionable. This centralized repository enables improved forecasting and budgeting to optimize operational effectiveness. Raise customer satisfaction levels by empowering requestors and communicating with them at every step of the process with ARCHIBUS On Demand Work.

Simplify the Maintenance Process

As part of an easy-to-deploy Web-based platform, On Demand Work provides an intuitive, self-service environment for work requests, which can be easily extended to your entire organization. Deployment of On Demand Work frees operational managers from daily administrative tasks allowing them to spend more time improving overall service delivery at a lower cost.

Reduce Operating Costs

On Demand Work cost-effectively manages the flow of work requests and work orders to either internal or external work teams. The application also reduces the cost of reporting based on efficient data capture and reuse when compared to the inherently resource-intensive efforts required for paper-based processes. In addition, On Demand Work provides a Planning Board™ function to help supervisors easily and effectively plan work and schedule craftspersons. This function integrates pre-defined rules such as service windows and vacations/holidays when assigning work tasks. Supervisors can prioritize work effectively, ensuring critical tasks are handled in a timely manner.

Enforce Standards with SLAs

Integration of Service Level Agreements (SLAs) and role-based security ensures customers get the level of service defined by SLA parameters.

Improve the Planning Process

By capturing data centrally on maintenance costs by division, department, building, equipment, problem type, among others, ARCHIBUS On Demand Work helps managers plan effectively for budgets and optimize service levels.

Benefits

  • Simplifies the request, dispatch, and feedback processes of maintenance tasks to improve service provision
  • Reduces operating costs through automated workflows and streamlined communication
  • Provides a seamless link to Service Level Agreements (SLAs) to enforce standards and increase efficiency
  • Enables improved forecasting of maintenance and capital budgets

Activities and Reports

  • Open Work Requests by Problem Type and Status
  • Workload Reporting with Estimated Hours
  • Open Work Requests
  • Cost of Work Requests
  • Cost vs. Budget of Work Requests
  • Archived Work Requests
  • Cost of Archived Work Requests
  • Flexible Workflows and Routing
  • Schedule Craftspersons and Tools
  • Work Team Performance
  • Automated Escalations and Notifications
  • Estimate Costs: Trades, Tools, Parts, etc.
  • Satisfaction Survey Results
  • Escalations of Work Requests
  • Service Level Agreement (SLA) Controls

On Demand Work

The Planning Board™ function allows supervisors to visually schedule estimated work to available resources by simply dragging and dropping work tasks onto a craftsperson’s schedule.