Call Center Wizard

Building Operations

Call Center Wizard

The fluctuating nature of on demand work or help desk activity makes it difficult for organizations to predict the volume of work requests or plan in advance of needs. Any tool that can help better manage the process will improve help desk productivity and enhance customer service. The ARCHIBUS Call Center Wizard can successfully extend responsibility for work request management processing to everyone in the organization. It streamlines the work order process while supporting existing business practices. Compress processing time to increase customer satisfaction and decrease costs, all with minimal training.

Keep Customers Satisfied and Reduce Costs

The Call Center Wizard helps you complete any type of work request quickly, inexpensively, and accurately the first time, boosting customer satisfaction. The application can be quickly deployed with minimal staff training. You can issue a request directly to the field for fast problem resolution. Control inventory and expenses by recording actual costs, parts, and labor required to resolve a work request. The Call Center Wizard maintains a running history of building and equipment maintenance, allowing you to better estimate and plan for future jobs. The Work Wizard can also record customer satisfaction levels following the completion of a job, providing useful feedback on the work performed.

Take Control of Operations

Take control of work order management by closely tracking the status of each order. The Call Center Wizard guides users through the entire process, ensuring that no step is skipped or taken out of sequence. See your workload at a glance and more efficiently assign work, based on priority or available resources. New requests can be flagged as they arrive, helping you better plan for work order volume and stay in control of your process.

Maintain Your Own Practices

The Call Center Wizard adapts to your existing work process, letting you manage each phase of work according to your own business practices, without costly customization fees. You decide which steps to include; changes. Streamline your workflow process with features that allow quick access to information and automatic data entry in multiple places. it is easy to change these preferences as your process.

Deploy Quickly to Complete the Picture

The Call Center Wizard adapts to your existing work process, letting you manage each phase of work according to your own business practices, without costly customization fees. You decide which steps to include; changes. Streamline your workflow process with features that allow quick access to information and automatic data entry in multiple places. it is easy to change these preferences as your process.

Benefits

  • Streamlines the work order process to reduce administrative costs and improve customer satisfaction
  • Reduces processing time by displaying critical information and filtering out irrelevant data
  • Updates work orders instantly to provide up-to-the-minute status reports
  • Deploys quickly and easily with minimal training while maintaining existing business practices

Activities and Reports

Use cases:

  • Work Order Management
  • Help Desk Operations
  • Call Center Functions
  • Labor/Material Tracking
  • Estimating/Scheduling Activities
  • Condition Assessment Reporting

Reports:

  • Work Requests by Work Order
  • Work Requests Summary
  • Work Requests Summary Statistics
  • Work Requests Craftsperson Assignments
  • Work Requests Parts Assignments
  • All Work Orders Summary
  • Work Requests Survey Statistics

Call Center Wizard

The Call Center Wizard makes it easy to check on the status of any work request.